Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our processing time for orders typically ranges from 1 to 3 working days, and once your order is processed, shipping usually takes up to 2 additional working days.
To create an account, it’s easy! Simply provide your email address and create a password. With your account, you can save your shipping address, payment methods, add your favorite items to your Wishlist,
To update your shipping address, navigate to your account, go to your saved shipping address, and edit there.
Once your order is shipped, you’ll receive an email containing a tracking number along with a link to track your order’s status
Absolutely! We’re more than happy to accommodate any changes you’d like. Just let us know, and we’ll make it happen.
Yes, we ship to all EU countries, the UK, and the USA
Typically, most items will be shipped together in one package. However, occasionally, depending on the size of your order, it may be split into two parcels.
If you need to swap an item
Returns and Exchanges
Unfortunately, we do not accept returns for personalized products, especially if the item was approved and there were no mistakes. However, we do accept returns for non-personalized items if the package hasn’t been opened or used.
We apologize for the inconvenience. Rest assured, we’ll promptly send you the correct item as a replacement, and there will be no additional charges.
We sincerely apologize for the inconvenience. Please know that we’ll swiftly send you a replacement for the damaged item.
Please send an email to [email protected] within 14 days of purchase, and we will provide you with all the necessary details on how to proceed with the return.
There are a few ways to get in touch with us. You can use the widgets on the screen below for WhatsApp, Messenger, or you can fill out the “Contact Us” form. We’ll respond to your query within 24 hours.
Please contact us immediately by sending an email or using WhatsApp or Messenger, providing your order number. We’ll assist you in resolving the issue as swiftly as possible.
You can request to change your order to a different design by sending us an email or text. Additionally, you have the option to cancel your order within 24 hours of placing it.
Yes, absolutely! Just send us an email, and we’ll assist you with your pre-order.